Location and hours:
The Mayor’s Help Desk can be found at City Hall East, located at 201 N. Los Angeles Street, between 1st Street and Temple Street. It is open Monday through Friday from 8:30 a.m. - 4:00 p.m.
The Homeless Help Desk offers a safe and welcoming environment with trained staff to assist Angelenos experiencing homelessness in the area and connect them with resources and housing.
Mayor Garcetti opened the Help Desk in January 2018, through a partnership with Councilmember Jose Huizar, the Los Angeles Homeless Services Authority, and the Department of Aging.
The Help Desk team offers a wide range of support to people in need — including help finding hot meals, getting shelter, accessing transportation, and getting IDs and documents necessary to apply for critical resources. The staff is also trained to guide people who may be in danger of becoming homeless to prevention programs.
Working closely with the Mayor’s Office, the Department of Aging provides staff to the Help Desk through the Older Workers Employment Program (OWEP). This unique partnership provides job training and experience to low income and underemployed seniors. All staff members are certified in Coordinated Entry System (CES) and Trauma Informed Care through LAHSA to best assist Angelenos experiencing homelessness.
Since opening, the Homeless Help Desk has connected nearly 2,000 homeless Angelenos to services and housing.
Homeless Help Desk and METRO Collaboration
Through a grant from Fame Corporations, the Homeless Help Desk is now a participating agency in Metro's (LIFE) Low-Income Fare is Easy program. This grant gives low-income Angelenos access to transportation all across Los Angeles County. Ride tickets are available at the Homeless Help Desk Monday-Friday between the hours of 8:30 a.m. and 4:00 p.m.